At Rootsy, we are dedicated to providing our customers with exceptional products and services. Our Consumer Policy outlines our commitment to transparency, fairness, and customer satisfaction.

 

1. Product Quality:

We guarantee the quality and authenticity of all our honey products. Our honey is sourced directly from certified beekeepers, undergoes stringent quality testing, and is sustainably packed to ensure freshness and purity.

2. Pricing and Payment:

We strive to offer fair and competitive prices for our products. All prices are clearly displayed on our website, and we do not engage in price gouging or deceptive pricing practices.

We accept various payment methods for your convenience, including credit/debit cards, net banking, UPI and other secure online payment options.

3. Order Processing and Fulfilment:

We aim to process and fulfil all orders promptly and accurately. Orders are typically dispatched within 3 working days from the date of purchase.

In the unlikely event of a delay or issue with your order, our customer support team is available to assist you and provide updates on the status of your order.

4. Shipping and Delivery:

We offer free delivery on all orders placed on our website. The shipping duration may vary depending on your location, with delivery typically taking 2 to 10 working days from the date of dispatch. For more details, please refer to our Shipping Policy for more information.

5. Returns and Refunds:

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact our customer support team within 5 days of receiving your order to initiate a return or exchange. For more details, please refer to our Returns and Refunds Policy for more information.

6. Customer Support:

Our dedicated customer support team is here to assist you with any questions, concerns, or issues you may have. You can reach us via email, phone, or live chat during our business hours.

We are committed to providing timely and effective support to ensure your shopping experience with Rootsy is nothing short of exceptional.

7. Feedback and Suggestions:

We welcome your feedback and suggestions on how we can improve our products and services. Your input helps us better serve our customers and enhance our offerings.

8. Consumer Rights:

We respect and uphold consumer rights as outlined in applicable laws and regulations. If you have any questions about your rights as a consumer, please contact us for assistance.

9. Policy Updates:

We reserve the right to update or modify our Consumer Policy at any time. Any changes will be communicated to our customers through our website or other appropriate channels.

Thank you for choosing Rootsy. We appreciate your trust in us and are committed to providing you with the highest quality products and outstanding customer service. If you have any questions or concerns about our Consumer Policy, please do not hesitate to contact us.